Frequently asked questions

Right after your payment is confirmed, your download link appears on the order confirmation page. You also receive the link by email at the address you entered at checkout.

First, check your spam, junk or promotions folder. Make sure the email address you entered at checkout is correct. If you still can't find it, email us at dantas.mirandasa@atomicmail.io with your order number and we'll send you a new link within 1 business day.

No. You can check out as a guest. Your download link is sent to your email.

All available payment methods are shown at checkout. Payments are processed securely, and we never see or store your full card details.

No. All our products are digital downloads, so there are no shipping costs and no waiting times.

Yes. Use the link in your order email. If the link has expired, contact us with your order number and we'll send a new one. We still recommend saving a copy of your files on your computer.

Each bundle is a ZIP file containing four mockup scenes at 2000 x 2000 px. Each scene includes layered PNG files (background, print-area mask, shading and highlights), placement data, a preview image, the Mockup Maker tool and a how-to guide.

No. Every bundle includes the Mockup Maker, a small tool that runs offline in your browser. Open the file, choose a scene, upload your design and click download. Your files never leave your computer.

The Mockup Maker works in Chrome, Edge and Firefox on Windows and Mac. The layered PNG files also work in Photoshop, Photopea (free, online), Affinity Photo, GIMP and Canva.

On Windows, right-click the ZIP file and choose "Extract All". On Mac, double-click the ZIP file. Always unzip before opening the Mockup Maker.

A PNG with a transparent background works best for t-shirts, hoodies, mugs and tote bags. For phone screens, posters, packaging and business cards, a normal PNG or JPG in the right proportions is ideal.

The scenes come in the colors shown on the product page. If you edit in Photoshop, Photopea or Affinity, you can recolor the background layer yourself.

The Mockup Maker is designed for a computer. We recommend using a laptop or desktop to unzip and edit the files.

Yes. You can use the finished mockup images (with your design placed in them) in shop listings on Shopify, Etsy, Amazon, Redbubble, Printful, Printify and similar platforms, as well as in ads, social media, portfolios and client presentations.

Yes. You can create mockups for unlimited clients and projects.

No. You can't resell, share or give away the mockup files themselves, whether as they are or modified. This includes adding them to other template packs, mockup generators or marketplaces. See our License for full details.

Yes. Every scene is created by Mockora from scratch. We use no stock photos, no AI-generated images and no real brands or logos, so your listings are safe on every marketplace.

No. The designs shown in our product images (for example "Golden Hour" or "Nova Tea") are fictional examples to show how the mockups look. You add your own designs.

Yes, in these cases: you haven't downloaded any files yet and ask within 14 days, a file is faulty and we can't fix it, you bought the same bundle twice, you upgraded to the All-Access Bundle within 14 days, or you were charged incorrectly. Refunds aren't available if you downloaded the files and changed your mind. Read the full Refund Policy.

Yes. Buy the All-Access Bundle within 14 days of your first purchase, then email us both order numbers and we'll refund the single bundle.

Email us at dantas.mirandasa@atomicmail.io with your order number, the name of the file and a short description or screenshot. We'll send you a working file, or refund you if we can't fix it.

Yes. Your order confirmation email serves as your receipt. If you need an invoice with your company details, email us your order number and billing details.

Email dantas.mirandasa@atomicmail.io or use our contact form. We reply Monday to Friday within 2 business days.